TLMG LLCPlan your launch ↗

BEFORE YOUR FIRST SCREEN GOES LIVE

Good questions.
Clear answers.

What’s included, how payments work, and what to expect from launch to ongoing support.

01

Packages & design

What does every package include?

One branded mobile app for iOS and Android, a branded TV experience on your selected platforms, and standard website design: up to six pages plus a blog listing. Setup includes two consolidated branding/configuration revision rounds, agreed testing, signing, packaging, initial submissions, operating instructions and a 60-minute training session.

Which platforms are included?

Essential includes iOS, Android, Roku, Fire OS, Google TV/Android TV and Apple TV. Expanded adds Samsung Tizen and LG webOS. Complete adds Amazon Vega and Xbox. These are deployment targets; platform eligibility is confirmed before signing. The website is included separately from the target count.

Can you create a custom design?

Yes. Standard packages apply your branding to our established layouts. Custom interface design starts at $3,000, with a written scope, fixed implementation quote and separate timeline. Two consolidated design revision rounds come before development. New features, unique animation systems and integrations are quoted separately.

Is a storefront included?

A supplied store hyperlink is included free. Connecting an existing store is $150 once. Basic storefront setup is $350 once and includes branding, up to five supplied products and connection. Those charges are not stacked. Fulfillment, ongoing store management and outside service fees are separate.

Do you manage social media or publish articles?

No. Social account setup, posting, scheduling, engagement, social video production and ongoing article publishing are not included in these packages.

02

Pricing & payments

What are the founding-client prices?

Essential is $1,500 setup plus $399/month. Expanded is $2,000 setup plus $599/month. Complete is $2,500 setup plus $799/month. All prices are in USD. This offer covers the first five companies total across all tiers, subject to confirmed availability and a signed agreement.

How are setup payments split?

Setup is paid 50% as a deposit, 30% after the core-function demonstration and 20% after acceptance, before first activation or submission, unless phased milestones are agreed in writing. Essential: $750 / $450 / $300. Expanded: $1,000 / $600 / $400. Complete: $1,250 / $750 / $500. Your deposit counts toward the setup total.

When does monthly billing begin?

At production activation, billed in advance. Paying a setup deposit does not start your subscription. The initial term is 12 months; renewal and cancellation follow your signed agreement.

Does the monthly price change after the introductory period?

The founding monthly rate applies for the first 12 months from production activation. Renewal is $499/month for Essential, $749/month for Expanded and $949/month for Complete, with no repeat setup fee.

What costs are separate?

Domain registration, hosting/CDN, streaming services, developer accounts, content licensing, software/service fees and hardware are separate. Custom development and additional brands are separately scoped. We do not make purchases without authorization.

How do I pay?

After we confirm your place and your agreement is signed, pay your deposit securely through our Client Payments page. Remaining setup payments are invoiced at the agreed project milestones. Never send card details by email.

03

Launch & support

How long does setup take?

Standard setup and submission is estimated at approximately three weeks after all required assets, access and approvals are ready. Apps are submitted as they become ready. Store review, client delays and custom work can extend the timeline; approval and publication dates are not guaranteed.

What do I need to provide?

Your branding, licensed content or stream links, policies, required business/developer accounts, business verification and timely approvals. Storefront clients also provide their product information and designs. We confirm the complete checklist and scope before signing.

What happens if a store requests changes?

Setup includes one review-response/resubmission round per target within 60 days of submission. We track feedback and explain the next steps. Additional rounds or changes outside the agreed scope are reviewed separately. No store approval is guaranteed.

What does monthly service cover?

Managed platform access, scheduled endpoint checks, routine compatible updates, maintenance and backup review, and a monthly service report. Essential includes 2 service hours, Expanded 3 and Complete 4 per month. Unused hours do not roll over. Additional work is $100/hour with prior written approval.

How quickly will support respond?

Our email/ticket acknowledgement target is two business days. This is not a guaranteed resolution time or 24/7 coverage. A 30-day specification-defect warranty follows accepted delivery; covered defect corrections do not consume the monthly service allowance.

Does the package guarantee advertising income?

No. Complete includes inquiry preparation for up to three agreed ad providers and assessment of one integration. Production ad integration is separately scoped. Provider acceptance, ad availability and earnings are not guaranteed.

04

Ownership & continuity

Who owns my content and accounts?

You retain your supplied branding and content, business data and client-owned accounts. TLMG retains its reusable code and templates. The setup fee is not a source-code buyout; any custom ownership arrangements must be stated in your agreement.

What happens if I cancel or miss a payment?

The initial subscription term is 12 months, followed by monthly renewal with 30 days’ written cancellation notice under the final agreement. Contracted managed services may be suspended for nonpayment after written notice and the agreed grace period. Client content is not destroyed for debt collection. Your agreement defines cancellation, export and transition arrangements.

STILL HAVE A QUESTION?

Let’s talk about
your launch.

Tell us about your company, content and the screens you want to reach.

Email [email protected]

This FAQ summarizes our offer. Your signed scope and service agreement define your project’s final terms.